Personalized Customer Service - If you have a question or concern about one of your orders, rest assured, you can reach an IVG associate simply by picking up the phone or a few clicks in our system. If you call our IVG main line at 877-484-7311 you can be directed to an IVG Client Services Representative who is well versed with your orders and can help answer any questions or concerns you may have. You also have this option to simply send us a message on the order through our system. Super easy & simple!
Custom Ordering - We accept rush requests and are always ready to collaborate and create new innovative solutions for your needs.
Escalations Department- IVG manages all client escalations according to your needs. We will ensure your specific requests are taken care of and that our IVG Escalations team is well -versed with your expectations.
Collaboration Teams - We strive to ensure we are meeting your needs and expectations. Please do not hesitate to contact us with any questions or concerns. We routinely check in with our clients to make sure we are maintaining and meeting all markers for a successful working relationship.
On Top of Compliance - Our teams ensure Appraiser Independence, USPAP and all lender guidelines are followed and order processing is done efficiently and timely. We strive to always improve and challenge ourselves to continuously update and innovate.
Friendly Staff - IVG Employees foster a team atmosphere and strive to make each customers experience above and beyond expectations. Routine trainings and review of client guidelines are always in motion to stay pro-active in the ever changing market.
Competitive Pricing - We understand the market is ever changing and supply and demand of our industry. We are happy to assist with negotiating bulk and custom pricing to help meet your needs.
We focus our energy on serving your needs above all else.